Privacy policy

1. OUR COMMITMENT TO PRIVACY

House of Kapittha ("we", "us", "our") acknowledges the significance of safeguarding your privacy and holds it in high regard. This policy delineates our approach to handling user information obtained from our website. It pertains to all current and former visitors to our website, as well as our online customers. By accessing and/or utilizing our website, you signify your consent to abide by this Privacy Policy.

www.houseofkapittha.com is a property of House of Kapittha, having its registered office at 3rd Floor, Seat No 1, Innov8, Orchid Centre, Golf Course Road, Sector 53, Gurugram, Haryana, Pin Code 122002, GSTIN 06CDJPP8549M1ZO.

2. THE INFORMATION WE COLLECT

During your visit to our site, we gather specific details regarding your device, your interactions with the site, and information necessary for processing your purchases and providing support. We use the term “Personal Information” to denote any information that can uniquely identify an individual, including the data enumerated below.

       ·    (a) Profile & Identity Data: Information you provide when you register or create an account, which may include your name, email, mobile number, phone number, street address, city, state, postal code, country, gender, marital status, and age.

       ·    (b) Payment and Transactional Information: Your account history with us, including your billing name, billing address, and a record of your e-commerce activities. Please note, we do not collect or store sensitive credit card details like card numbers or expiry dates. This information is captured and processed securely by our third-party online payment partner.

       ·    (c) Technical and Log Information: Information automatically collected by our servers, such as your IP address, browser type and language, computer or mobile device operating system version, and the date and time of your request. This helps us customize your Browse experience.

       ·    (d) Service Usage and Navigation Data: We may track your journey on our website, including the site you visited before arriving at ours, the duration of your visit, the specific pages you accessed, and your subsequent site visits after leaving ours.

       ·    (e) Correspondence Information: The content and metadata of communications between you and us, which includes email communications, support requests, blog comments, and other interactions on our platform.

       ·    (f) Security Credentials: Your usernames, passwords, and other security-related information used by you to access our Services.

       ·    (g) Stored Information: Data or files, such as images or documents, that you create or upload and wish to store on our servers.

3. USE OF COOKIES AND TRACKING TECHNOLOGIES

We utilize various tracking technologies like cookies, log files, web beacons, and pixels to enhance your experience.

      ·    What are cookies? Cookies are small data files containing numbers and letters that are stored in a user’s browser when they visit a website. When the user returns, these files are sent back, enabling the site to display personalized content and remember preferences (like login details), saving you from re-entering information. They also offer insights into website usage patterns.

     ·    Types and Duration: We use functional, performance, advertising, and content cookies. The lifespan of a cookie depends on whether it is a “persistent” or “session” cookie. Session cookies are temporary and last only until you stop Browse. Persistent cookies remain on your device until they expire or are deleted, typically within a period of 30 minutes to two years.

     ·    Managing Cookies: You can control and manage cookies through your browser's settings. You can adjust your browser to notify you when cookies are being sent or to block them entirely. However, it is important to note that removing or blocking cookies may adversely affect your user experience. Certain features of our site, such as adding products to your shopping cart and completing a purchase, may only be fully accessible if your browser accepts cookies. Therefore, disabling this function could impede your ability to use all of our website's features.

4. WHY WE USE YOUR PERSONAL INFORMATION

We employ your Personal Information for the following legitimate and legally permitted purposes:

     ·    For Communication: We use your information to contact you regarding your order confirmations, for transactional messaging, or to share promotional activities and updates about our products and services.

     ·    To Enhance Our Products and Services: Your information may be utilized to personalize your interaction with us, such as displaying content and product recommendations based on your preferences and Browse history.

     ·    To Analyze Site Trends: Your information aids in improving our website, products, and overall business strategy. We may combine it with data from third parties to gain deeper insights into customer interests.

     ·    For Security Reasons: Your information may be utilized to safeguard our company, our customers, and our websites from potential fraud or other security threats.

5. DISCLOSURE OF YOUR PERSONAL INFORMATION

We will only disclose your Personal Information in accordance with this policy. We may share it with third parties under the following circumstances:

     ·    With Third-Party Service Providers: We will share information with vendors who assist us in operating our business, such as managing online registration, payment processing, order fulfillment, or transactional messaging. Some of these providers may be located outside of India.

     ·    To Comply with the Law or Protect Ourselves: We may share information when required to respond to a court order, subpoena, or a formal request by a government agency or investigative body. We may also share information during an investigation into potential fraud.

     ·    With Our Affiliates: For the purpose of improving personalization and service efficiency, we may share your Personal Information under controlled and secure conditions with our affiliates (an entity which is our subsidiary, holding company, or under common control with us).

6. MINORS

This Site is designed for and directed towards individuals who are aged 18 and above. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request its deletion.

7. CHANGES TO THIS POLICY

We reserve the right to periodically update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically.

8. CONTACT US

For further details regarding our privacy practices, if you have any questions, or if you wish to lodge a complaint, please contact us via email at: support@houseofkapittha.com