Refund policy

OUR COMMITMENT TO QUALITY & CRAFTSMANSHIP

At House of Kapittha, we provide an exceptional experience, underscored by our commitment to superior quality and craftsmanship. Each product is meticulously prepared to ensure it meets our exacting standards before it reaches you. However, please note that our products are authentic handloom creations. As such, there may be slight variations in colour or design from the weaving process. These are not considered defects, but rather the unique imperfections that make each handloom saree one-of-a-kind and truly special.

RETURN & EXCHANGE POLICY

Every piece from House of Kapittha is crafted with special attention. Consequently, all purchases are considered final. We are unable to accommodate requests for cancellations, exchanges, or refunds once an order has been placed. This policy also extends to items purchased during a sale or promotional event.

We kindly request that you review your order details—including product choice, size, and colour—with care before finalising your purchase.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We take great pride in our fulfilment process, but in the rare event that your order does not arrive in perfect condition, we are here to help.

Your purchase is eligible for a return only under the following specific circumstances:

  • The product has a verifiable manufacturing defect, such as a tear or hole in the fabric, a distorted design, or discoloration patch.

  • The item delivered was damaged in transit.

  • The item delivered is not what you ordered as per your confirmation email.

PROCEDURE FOR REPORTING AN ISSUE:

Should you receive a product that is damaged, defective, or incorrect, you must contact our customer support team within the first 48 hrs of delivery.

Please reach out to us via email at support@houseofkapittha.com or on WhatsApp at +91 73038 71010 with the following information:

  1. Your Order Number

  2. Your Delivery Address

  3. A clear description of the issue.

  4. Photographic evidence of the defect, damage, or incorrect item. Please include images of the packaging if it was damaged upon arrival.

We urge our patrons to inspect their package upon arrival. Should you notice any tampering or damage to the external packaging, please note this on the delivery receipt provided by the courier and inform us immediately.

Once we receive your notification and review the details, our team will guide you on the next steps. Any approved return must be shipped back to us in its original, unused condition, with all tags and packaging intact. Our quality assurance team will conduct a thorough inspection of the returned item. Following the inspection, our customer care team will contact you to discuss a suitable resolution, which may include a replacement or refund, at the sole discretion of the House of Kapittha.

CANCELLATION POLICY

Once an order is confirmed and placed, it enters our production and fulfillment queue and cannot be cancelled. We appreciate your understanding in this matter.

SHIPPING & DELIVERY ISSUES

House of Kapittha cannot be held responsible and will not issue refunds for orders where the shipping address provided was incorrect or incomplete. Similarly, refunds will not be processed if a shipment is refused by the recipient or if multiple delivery attempts by our courier partners are unsuccessful.

COLOUR DISCLAIMER

We make a sincere effort to display the colours of our products as accurately as possible on our website. However, the display settings of computer monitors, tablets, and mobile phones vary, and we cannot guarantee that the colour you see on your screen will perfectly match the actual product colour.

Disclaimer: House of Kapittha reserves the right to amend this policy at any time without prior notice. In the event of any discrepancy, the terms stated herein will take precedence.